Refund and Cancellation Policy
CargoMov — a Relocation Masters Ltd logistics platform.
Before cancelling
Review the cancellation fee shown in your booking before confirming. The applicable charge follows the current CargoMov cancellation rule and the booking's progress. Once pickup has started, contact support for assistance.
Who pays the cancellation charge?
The booking account is responsible: Customer bookings charge the Customer, Agent bookings charge the Agent, and Business bookings charge the Business. An unresolved cancellation fee can prevent new bookings until it is paid or waived by Admin. Ordinary unpaid Business deliveries are handled separately.
Payment and waivers
Use the payment options shown for your account. A submitted cheque does not settle the charge until Finance confirms clearance. Admin can review and waive a cancellation fee where appropriate. Deleting a booking does not delete its outstanding charge.
Requesting a refund
Contact info@cargomov.app with your booking or payment reference and the reason for your request. Finance reviews the payment, service outcome and any previous refund. Full or partial refunds must not exceed the remaining amount actually paid.
Gateway refunds
Where supported, an approved gateway refund is returned through the original payment method. A pending refund is not yet a completed refund. Processing time depends on the payment provider and receiving institution; CargoMov records completion only after verification.
Other payment methods
Cash, cheque, wallet and bank payments require their appropriate Finance reconciliation process. A refund status or support message alone is not proof that money has been returned. Contact support if a confirmed refund has not arrived.
Questions? info@cargomov.app · +233 50 745 9212