CargoMov is built for trusted logistics. This page explains how account, cargo, driver, payment, and tracking information should be handled across the platform.
CargoMov collects account details, contact details, customer delivery requests, pickup and drop-off information, cargo descriptions, cargo photos or videos, driver verification documents, vehicle information, insurance and roadworthy expiry dates, business and construction request details, support messages, ratings, reviews, payment references, wallet records, payout records, and live trip location data needed to operate the logistics marketplace.
We use this information to create accounts, verify drivers and suppliers, approve jobs, connect customers with suitable drivers, process bids, show accepted offers, support live tracking, manage payments and payouts, issue receipts and invoices, apply promo or wallet credits, resolve disputes, improve safety, and notify users about important delivery updates.
Customers can enter or select pickup and drop-off locations and view live delivery progress during an active trip. Drivers share live location when online, assigned to a job, or actively delivering cargo so customers and CargoMov operations can track the moving CargoMov truck, support navigation, and confirm delivery progress. Customer location is not used for continuous background tracking.
Customers may upload cargo photos or videos so drivers and admin can understand the job before approval or bidding. Drivers may upload profile photos, Ghana Card, driver licence, vehicle documents, loaded truck photos, receiver notes, and proof-of-delivery photos. These files are used for verification, delivery records, security review, and dispute handling.
CargoMov records payment method, amount, promo discount, payment reference, payment status, receipt, invoice, wallet balance, cash confirmation, check review, and driver payout status. Paystack or another approved payment provider processes card, bank, and mobile money checkout details. CargoMov does not store full card numbers or card security codes.
CargoMov shares information only when needed to operate the service. Customers may see assigned driver details and trip progress. Drivers may see approved job details, cargo media, pickup and drop-off details, and customer instructions. Admin may review customer, driver, business, supplier, job, bid, document, payment, payout, review, construction, and support records. Firebase, Google Maps, Paystack, hosting, email, SMS, analytics, and support providers may process data for app functionality, security, communication, and operations.
CargoMov uses Firebase, HTTPS, authentication, role-based access, and operational controls to protect account, delivery, document, payment, and location records. Records are kept as long as needed for delivery operations, finance, accounting, safety, support, dispute handling, fraud prevention, or legal obligations.
Users can contact CargoMov to request account access, correction, or deletion. Some delivery, payment, safety, accounting, and dispute records may need to be retained where required for legitimate business or legal reasons. Users can also manage device notification permissions and contact support for profile or document corrections.
For privacy support, document correction, account access, or deletion requests, contact CargoMov support at info@cargomov.app or call / WhatsApp +233 50 745 9212.
