Delivery Shortages in Ghana: How Businesses Should Check Goods at Handover

A delivery shortage checklist in Ghana should distinguish cartons, pallets and individual products. If a driver collects sealed cartons, the transport record may confirm carton count without verifying every item inside. Make that distinction clear before the journey.

Ask the sender for a dispatch list with product or batch references and expected package count. Keep the receiving copy accessible and nominate someone who can check the shipment, rather than relying on whoever happens to be near the gate.

Count the delivered units with the driver where practical. Inspect packaging, seals where used and visible damage. Compare the physical load with the dispatch list and note whether the check covers packages or their contents.

If a difference appears, recount and check whether part of the delivery is still on the truck or assigned to another stop. Avoid accusations without evidence. Record the confirmed facts, the outstanding question and the next person responsible for checking it.

Retain the booking reference, dispatch list, receiving record and relevant photographs. Note the time and names or roles of the authorised people involved. Share only necessary information through the appropriate support channel.

Illustrative example: a shop expects 24 cartons but receives 23. The receiver records '23 cartons received; one carton unresolved' rather than signing for 24. That note does not itself decide liability; it preserves an accurate starting point for investigation.

For a CargoMov booking, use the Customer dashboard support or your account's support section and include the job reference. Explain the quantity expected, quantity received and the evidence available.

If the discrepancy concerns contents packed by a supplier, contact that supplier as well. Keep transport and product-sale responsibilities distinct. Do not promise an automatic refund or compensation: the facts and applicable terms need review.