Arrange furniture deliveries in Accra with accurate measurements, clear assembly terms, customer access checks and organised handover records.
Collect delivery details before quoting
For an Instagram or WhatsApp furniture order, ask for more than the customer's neighbourhood. Confirm the entrance, floor, stairs or lift, parking access and receiving contact. Measure the packaged furniture and check doorways for bulky items before promising delivery.
Make clear whether your price covers transport only, carrying upstairs, assembly or removal of old furniture. These are different tasks. A sofa that fits in the truck may still not fit through the customer's entrance.
Protect the product and the relationship
Use appropriate protective packaging, especially on corners, fabric and finished surfaces. Photograph the item's condition before loading and agree who is responsible for packing. Do not publish customer addresses or identifying documents in promotional delivery photos.
Send the customer an agreed delivery window and explain how changes will be communicated. Avoid claiming an exact arrival time before the transport plan is confirmed. Keep order value, delivery fee and any assembly charge separate on the customer's record.
Build a repeatable delivery workflow
Book a cargo delivery with item measurements and access notes, or discuss recurring orders through CargoMov business accounts. Confirm vehicle suitability and handling assistance before accepting the quote.
At handover, check the item with the customer and record any issue immediately. Keep their order reference linked to the delivery record. For returns, arrange a separate collection with its own condition check rather than assuming the original driver will take the item back without agreement.
Topics covered
Frequently asked questions
What details should I include in a delivery request?
Provide collection and delivery locations, an accurate description and quantity of goods, dimensions and weight where relevant, access requirements and your preferred schedule. Confirm suitability and the full quoted scope before dispatch.
Ready to plan your delivery?
Use CargoMov to plan a cargo booking, review available pricing options and follow the delivery. Agent access and Driver access are subject to the relevant account approval.