CargoMov Agent Payments, Deposits and Receipts: A Practical Guide

Review the delivery fare and any separately displayed insurance or other charges with the customer. Confirm which person is paying. Keep the money for buying goods separate from the money for transporting them: paying a furniture seller does not automatically settle the CargoMov delivery.

Agent bookings should follow the authorised payment options shown in CargoMov Agent, including the supported Paystack flow where offered. Do not promise cash on delivery as a way around an unpaid Agent booking. If a payment option is unavailable, ask support rather than collecting money into an unrelated personal account.

Admin controls whether deposits apply, the fare threshold and the required percentage. Check the current booking because these settings can change. The deposit policy described here uses the delivery fare, not the insurance amount, as its basis. Do not silently apply a different percentage or calculate it only on the amount above the threshold.

For illustration, with a GHS 3,000 threshold and a 50% deposit, a GHS 4,000 delivery fare requires GHS 2,000 upfront. That leaves GHS 2,000 of the fare, plus any separately unpaid charges. Under an 'above GHS 3,000' rule, a fare exactly at GHS 3,000 does not exceed the threshold. Always follow the amount shown for the actual booking.

A job can remain awaiting deposit until the platform verifies payment. A payment screenshot, receipt upload or successful browser return alone is not a reason to tell the driver to start. Keep the transaction reference, booking reference, amount and time if the account has not updated.

If the customer sees a debit but the booking is still pending, check the status and contact support before paying again. Avoid repeated checkout attempts that could create more than one payment. Never ask a customer for their MoMo PIN, card PIN, password or one-time authentication code.

A driver offer or approved booking change can alter the delivery fare. Review the accepted amount and any resulting deposit difference before assignment or dispatch. A job that was below the threshold may cross it; an earlier deposit may no longer meet the required amount.

Use the booking's payment breakdown rather than subtracting figures from memory. If an overpayment or credit appears, ask for the recorded treatment and keep it attached to the correct job. Do not assume that a credit is immediately refundable cash or available for an unrelated booking.

Save the available receipt and booking reference after confirmation. A receipt may document one payment, while an account statement covers many transactions. Compare both when reviewing deposits, balance payments, withdrawals and adjustments.

At the end of the day, list completed payments and unresolved transactions separately. Do not label pending amounts as paid, and do not count wallet top-ups as commission. The commission guide explains how to separate customer funds from the Agent's actual earnings.